Privacy Policy

Effective Date: June 09, 2025

Fastrack Courier & Cargo, operating under the brand name Fastrack Prime and accessible from https://fastrackprime.com, places the highest importance on the privacy of our visitors, customers, and business partners. This Privacy Policy document outlines the types of personal information we collect, how it is used, the steps we take to safeguard your data, and your rights regarding your personal information.

By using our website, engaging the logistics and cargo services of Fastrack Prime, or communicating with us, you agree to the terms of this Privacy Policy. Fastrack Courier & Cargo is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including but not limited to the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act) in India. If you do not agree with this policy, please refrain from using our services.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns before proceeding with our services.

1. Information We Collect

We collect information to provide better services to all our users, improve our operations, and fulfill our legal obligations. The information we collect falls into two main categories: personal information and non-personal information.

a. Personal Information

Personal information is any data that can be used to identify you as an individual or your business. We collect the following types of personal information:

• Name (e.g., your full name or the name of your authorized representative)
• Email address (e.g., for communication and sending invoices)
• Phone number (e.g., for contacting you regarding shipments)
• Company name (e.g., for B2B services and invoicing)
• Physical address (e.g., for shipments, deliveries, or invoicing purposes)
• PAN/GST number (e.g., for tax compliance and invoicing in B2B transactions)
• Payment information (e.g., bank details for processing payments, if applicable)

We only collect personal information that is necessary for providing our services or fulfilling legal requirements. For example, we need your address to deliver shipments and your GST number to issue compliant invoices.

b. Non-Personal Information

Non-personal information does not directly identify you but helps us understand how our website and services are used. This includes:

• IP address (e.g., to identify your location for analytics purposes)
• Browser type and version (e.g., Chrome, Firefox, or Safari)
• Device information (e.g., whether you’re using a mobile phone or desktop)
• Referring URLs (e.g., the website you visited before landing on ours)
• Pages visited and time spent on the site (e.g., to analyze user behavior)
• Cookies and usage data (e.g., to track preferences and improve functionality)

We use non-personal information to enhance your experience, monitor website performance, and improve our services. For instance, we may use analytics data to determine which pages are most visited and optimize them accordingly.

2. How We Collect Information

We collect information through various methods to ensure we can provide our services effectively and improve your experience. These methods include:

a. Direct Collection

We collect information directly from you when you interact with us, such as:

• When you fill out forms on our website (e.g., quote requests, contact forms, or booking forms)
• When you interact with our customer support team via email, phone, or in-person
• When you sign up for newsletters or promotional offers
• When you provide feedback or participate in surveys we conduct

b. Automated Collection

We also collect information automatically as you use our website or services, including:

• Through third-party services like Google Analytics (e.g., to track website usage)
• Via cookies and server logs (e.g., to record your IP address and browsing activity)
• Using tracking pixels or similar technologies (e.g., to monitor email open rates)

For example, when you visit our website, our servers automatically log your IP address and the pages you view to help us understand user behavior and improve our site’s functionality.

c. Third-Party Sources

In some cases, we may collect information from third-party sources, such as:

• Business partners who refer you to our services
• Publicly available sources (e.g., company websites or directories)
• Third-party verification services (e.g., to verify your identity for fraud prevention)

We ensure that any information collected from third-party sources complies with applicable data protection laws and is used only for legitimate purposes.

3. How We Use Your Information

We use the information we collect for various purposes to provide, improve, and personalize our services. These purposes include:

a. Service Delivery

• To provide, operate, and maintain our logistics and cargo services under the Fastrack Prime brand (e.g., scheduling deliveries)
• To respond to inquiries or support requests (e.g., answering questions about shipment status)
• For billing, shipping, and contract fulfillment (e.g., issuing invoices and tracking shipments)

b. Communication

• To send you updates, service notifications, or promotional content (e.g., delivery updates or marketing emails)
• To notify you of changes to our services or policies (e.g., updates to this Privacy Policy)
• To confirm bookings or provide transactional information (e.g., order confirmations)

c. Improvement and Analytics

• To improve website functionality and user experience (e.g., optimizing page load times)
• To analyze usage patterns and trends (e.g., identifying popular services)
• To conduct research and development (e.g., developing new features or services)

d. Legal and Compliance

• To comply with legal obligations and regulatory requirements (e.g., tax reporting)
• To prevent fraud and ensure security (e.g., verifying identities for payment processing)
• To resolve disputes and enforce our agreements (e.g., addressing billing disputes)

For example, we may use your email address to send you a delivery confirmation and your IP address to analyze website traffic. We ensure that all uses of your information are lawful and aligned with the purposes for which it was collected.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data under specific circumstances to provide our services or comply with legal requirements. We may share your information with:

a. Service Providers

• Trusted third-party vendors who help us operate the website or fulfill services (e.g., courier partners for deliveries, CRM tools for customer management, analytics providers like Google Analytics)
• Payment processors to handle transactions securely (e.g., banks or payment gateways)
• IT service providers for website hosting and maintenance (e.g., cloud storage providers)

b. Legal and Regulatory Authorities

• Legal authorities, if required to comply with the law, regulations, or legal processes (e.g., responding to a court order)
• Government agencies for tax or audit purposes (e.g., GST authorities)
• Law enforcement agencies to investigate fraud or illegal activities

c. Business Partners

• Business partners with whom we have signed confidentiality agreements and only for service-related purposes (e.g., a warehousing partner handling your shipment)
• Third-party logistics providers who assist in fulfilling your orders

We ensure that any third party with whom we share your information is bound by strict confidentiality agreements and complies with applicable data protection laws. For example, if we share your address with a courier partner, they are contractually obligated to use it only for delivery purposes and not for marketing.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. These technologies include:

a. Types of Cookies

• Session cookies (temporary storage that expires when you close your browser)
• Analytics cookies (to understand website usage, e.g., Google Analytics cookies)
• Functional cookies (to remember preferences, e.g., your language settings)
• Advertising cookies (to deliver targeted ads, if applicable)

b. How We Use Cookies

We use cookies for the following purposes:

• To maintain your session while you navigate our website
• To track website performance and user behavior (e.g., which pages are most visited)
• To personalize your experience (e.g., remembering your preferences)
• To measure the effectiveness of our marketing campaigns

c. Managing Cookies

You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to:

• Block all cookies
• Accept only certain types of cookies (e.g., first-party cookies)
• Receive notifications when a cookie is set
• Delete cookies after your browsing session

However, please note that blocking cookies may affect site functionality. For example, disabling cookies might prevent you from saving your preferences or accessing certain features of our website.

We also use other tracking technologies, such as web beacons and pixels, to monitor user activity (e.g., tracking email open rates for marketing campaigns). You can opt out of certain tracking by adjusting your email or browser settings.

6. Data Retention

We retain personal information for as long as necessary to achieve the purposes outlined in this Privacy Policy, comply with legal requirements, and protect our legitimate interests. Our retention practices include:

a. Retention Periods

• We retain personal information to fulfill the purposes described in this Privacy Policy (e.g., keeping shipment records for tracking purposes)
• We comply with legal, tax, and regulatory requirements (e.g., retaining invoices for 7 years as per GST laws)
• We keep data to resolve disputes and enforce our agreements (e.g., retaining communication records for 1 year in case of disputes)

b. Data Deletion

When data is no longer required, we take the following steps:

• Securely delete personal information from our systems (e.g., erasing customer records after the retention period)
• Anonymize data for statistical purposes (e.g., converting identifiable data into aggregated statistics)
• Ensure third-party vendors also delete your data upon request

For example, if you request a quote but do not proceed with a booking, we may retain your inquiry details for 6 months to follow up before deleting them securely.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

a. Technical Measures

• Secure servers and firewalls to prevent unauthorized access
• Encryption protocols, such as SSL/TLS, for data transmission (e.g., encrypting payment information)
• Regular software updates and patches to address vulnerabilities

b. Organizational Measures

• Access controls to limit data access to authorized personnel only (e.g., role-based access for employees)
• Regular monitoring and audits of our systems to detect and respond to threats
• Employee training on data protection and cybersecurity best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. For example, if a cyberattack occurs despite our security measures, we will notify affected users and take appropriate action as per applicable laws.

We also maintain incident response plans to address data breaches, including notifying you and the relevant authorities (e.g., under the DPDP Act) within the required timeframe if a breach occurs.

8. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights include:

a. Right to Access

You can request access to the personal information we hold about you, including:

• The categories of data we have collected (e.g., your name, email, etc.)
• The purposes for which we use your data
• The third parties with whom we have shared your data

b. Right to Correction

You can request that we update or correct inaccurate or incomplete information. For example, if your address has changed, you can ask us to update it in our records.

c. Right to Deletion

You can request the deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements). For instance, you can ask us to delete your account data if you no longer use our services.

d. Other Rights

• Object to or restrict data processing (e.g., opting out of marketing emails)
• Withdraw consent at any time (e.g., unsubscribing from newsletters)
• File a complaint with a data protection authority (e.g., the Data Protection Authority of India, once established)
• Request data portability (e.g., receiving your data in a structured, machine-readable format)

You can exercise these rights by contacting us as provided in the "Contact Us" section below. We will respond to your request within 30 days, as required by law, and may ask for identity verification to ensure the security of your data.

9. Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms, payment gateways, or partner websites. This Privacy Policy applies only to Fastrack Courier & Cargo and does not cover the privacy practices of external sites.

We are not responsible for the content, security, or privacy practices of third-party websites. For example, if you click on a link to our courier partner’s website to track your shipment, their privacy policy will apply to any data you provide on their site.

We recommend reviewing the privacy policies of any third-party sites you visit to understand how they handle your information.

10. International Data Transfers

Fastrack Courier & Cargo primarily operates within India, and your data is generally stored on servers located in India. However, in some cases, we may transfer your data to third-party service providers located outside India (e.g., cloud storage providers or analytics services).

When transferring data internationally, we ensure compliance with applicable data protection laws, including:

• Using standard contractual clauses to protect your data
• Ensuring the recipient country has adequate data protection laws
• Obtaining your consent where required by law

For example, if we use a cloud service provider based in the United States, we will ensure they comply with data protection standards equivalent to those in India.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18, and Fastrack Courier & Cargo does not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have inadvertently collected data from a child under 18, we will take steps to delete it as soon as possible, including:

• Removing the child’s data from our systems
• Notifying any third parties with whom the data was shared to delete it
• Ensuring no further use of the data

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We encourage you to review this policy periodically to stay informed.

Changes will be posted on this page with an updated "Effective Date." We may also notify you of significant changes via email or through a notice on our website. For example, if a new data protection law requires us to change how we handle your data, we will update this policy and inform you accordingly.

Continued use of our services after the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

Fastrack Courier & Cargo
Plot No. 149/29, GIDC Estate, Near Notified Area Office, G.I.D.C., Ankleshwar-393 002, Dist. Bharuch, Gujarat, India

We are committed to addressing your concerns promptly and will respond to your inquiries within 30 days, as required by law.