Terms of Service

Effective Date: June 09, 2025

Please read these Terms of Service (“Terms”) carefully before using the services provided by Fastrack Courier & Cargo, operating under the brand name Fastrack Prime and accessible from https://fastrackprime.com. By engaging with Fastrack Prime, you acknowledge and agree to be bound by these Terms, which govern your use of our logistics and cargo services across India.

Fastrack Courier & Cargo, through its brand Fastrack Prime, is dedicated to providing reliable and efficient logistics solutions. These Terms are designed to ensure clarity, transparency, and fairness in our dealings with clients. If you do not agree with these Terms, please refrain from using our services. We encourage you to contact us if you have any questions before proceeding.

1. Acceptance of Terms

By using the logistics, transportation, and cargo services provided by Fastrack Prime, you agree to be bound by these Terms, as well as our Privacy Policy, Logistics Terms & Conditions, and Payment & Refund Policy displayed on our website. These policies collectively govern your relationship with us.

a. Scope of Agreement

This agreement applies to all clients, including individuals, businesses, and authorized representatives, who engage our services for:

• Domestic cargo transportation across India
• Warehousing and inventory management
• Third-party logistics (3PL) services
• Supply chain management solutions

For example, if you book a shipment from Mumbai to Delhi or use our warehousing services in Gujarat, you are subject to these Terms.

b. Non-Acceptance

If you do not agree with any part of these Terms or related policies, you must refrain from using our services. Continued use of our services, such as booking a shipment or submitting a quote request, constitutes your acceptance of these Terms.

We recommend reviewing all applicable policies on our website before engaging our services. If you have concerns, you can reach out to our customer service team for clarification.

2. Services Provided

Fastrack Prime offers a comprehensive range of logistics and cargo services designed to meet the needs of businesses and individuals across India. This section outlines the scope of our services and the conditions under which they are provided.

a. Service Offerings

We provide the following services, subject to availability and operational feasibility:

• Transportation: Domestic cargo transportation by road, including full truckload (FTL) and less-than-truckload (LTL) services
• Logistics: Third-party logistics (3PL) solutions, including inventory management and order fulfillment
• Cargo Handling: Loading, unloading, and specialized handling for fragile, oversized, or heavy cargo
• Warehousing: Short-term and long-term storage solutions in secure facilities
• Supply Chain Management: End-to-end solutions, including route optimization and delivery tracking

For instance, we can transport a consignment of electronics from Chennai to Kolkata or store your goods in our Ankleshwar warehouse for 30 days while you arrange distribution.

b. Service Conditions

All services are subject to the following conditions:

• Availability: Services depend on the availability of vehicles, manpower, and warehouse space
• Location Feasibility: We may not service certain remote or restricted areas due to logistical constraints
• Prior Booking: All services require advance booking through our official channels (e.g., website, email, phone)

For example, if you request a same-day delivery to a remote area with limited road access, we may need to reschedule or suggest an alternative solution due to feasibility constraints.

c. Third-Party Involvement

We may engage third-party service providers, such as carriers or warehouse operators, to fulfill our obligations. In such cases, the terms of service of those third parties may apply in addition to these Terms, and Fastrack Prime will ensure compliance with our standards.

3. User Obligations

As a user of Fastrack Prime’s services, you have certain responsibilities to ensure smooth operations and compliance with legal requirements. This section outlines your obligations as a client.

a. Accurate Information

You agree to provide accurate and complete information for shipping and billing purposes, including:

• Consignor and consignee details (e.g., names, addresses, contact numbers)
• Consignment details (e.g., weight, dimensions, contents)
• Billing information (e.g., GST number, payment details)

Inaccurate information may lead to delays, additional charges, or service refusal. For example, if you provide an incorrect delivery address, we may incur additional costs to redirect the shipment, which will be billed to you.

b. Compliance with Laws

You are responsible for ensuring that all consignments comply with applicable laws and regulations, including:

• The Carriage of Goods by Road Act, 2007
• GST regulations (e.g., providing valid e-way bills)
• Prohibited items restrictions (as outlined in Section 7)

Consignments containing hazardous, prohibited, or restricted items without proper declaration will be rejected, and you may be liable for any resulting penalties or legal actions.

c. Timely Payments

You agree to pay all dues within the stipulated time as per the invoice or service agreement. Failure to do so may result in:

• Late payment penalties (as outlined in our Payment & Refund Policy)
• Suspension of future services until dues are cleared
• Legal action to recover outstanding amounts

For example, if your invoice specifies a 15-day payment term and you fail to pay within that period, you may be charged a late fee of 1.5% per month on the outstanding amount.

4. Pricing & Payments

We aim to provide transparent pricing for our services. This section details how prices are determined and the payment terms that apply.

a. Pricing Factors

Prices for Fastrack Prime’s services are determined based on the following factors:

• Consignment Details: Weight, volume, and type of goods (e.g., fragile, hazardous)
• Distance: The distance between the pickup and delivery locations
• Fuel Surcharges: Adjustments based on fluctuating fuel prices
• Tolls and Taxes: Applicable road tolls and GST levies
• Special Handling: Additional charges for refrigerated transport, oversized cargo, or expedited delivery

For example, transporting a 2-ton shipment from Delhi to Bangalore with special handling for fragile items may cost more than a standard 1-ton shipment due to the additional care required.

b. Payment Terms

Payments must be made as per the terms outlined in the invoice or prior written agreements. Key payment terms include:

• Standard credit terms of 7-30 days, depending on the service agreement
• Advance payments may be required for high-value or specialized shipments
• Accepted payment methods include bank transfer, UPI, and cheque (as detailed in our Payment & Refund Policy)

We will provide a detailed invoice for each service, including a breakdown of charges, taxes, and payment due date. Customers are advised to review invoices promptly and report any discrepancies within 3 days.

c. Late Payment Penalties

Late payments beyond the agreed period will attract penalties as follows:

• Interest at 1.5% per month on the outstanding amount
• Potential suspension of services until dues are cleared
• Additional collection fees if third-party agencies are involved

For instance, if a INR 50,000 invoice remains unpaid for 1 month past the due date, an interest charge of INR 750 will be added to the outstanding amount.

5. Liability & Limitations

While Fastrack Prime takes utmost care to ensure the safe and timely delivery of your consignments, certain circumstances are beyond our control. This section outlines our liability and limitations.

a. Force Majeure

Fastrack Prime is not liable for delays, losses, or damages caused by force majeure events, including:

• Natural disasters (e.g., earthquakes, floods, cyclones)
• Strikes or labor disputes affecting transportation
• Government actions (e.g., lockdowns, road bans)
• Third-party issues (e.g., accidents involving partner carriers)

For example, if a shipment is delayed due to a nationwide lockdown imposed by the government, Fastrack Prime will not be held liable for the delay, but we will work to reschedule delivery as soon as possible.

b. Limited Liability

Our liability for damage or loss is limited to the declared value of the consignment, provided the value is declared at the time of booking. Key points include:

• We are not liable for damages due to improper packaging by the customer
• Compensation will not exceed the declared value or the actual cost of repair, whichever is lower
• High-value consignments should be insured to cover potential losses

For instance, if a consignment valued at INR 1,00,000 is damaged and the declared value was INR 80,000, our liability will be capped at INR 80,000, subject to investigation.

c. Insurance Recommendation

We strongly advise customers to insure high-value consignments through third-party insurance providers or via Fastrack Prime’s facilitated insurance services (subject to additional charges). In the absence of insurance, the customer assumes full responsibility for any loss or damage.

6. Cancellations & Refunds

Cancellations and refunds are governed by our Payment & Refund Policy. This section provides a brief overview of the process.

a. Cancellation Process

Cancellations must be made in writing at least 24 hours before the scheduled dispatch or pickup, as detailed in our Payment & Refund Policy. Cancellations after this period may not be eligible for a refund due to operational costs incurred.

For example, if you cancel a shipment 12 hours before the scheduled pickup, you may not be eligible for a refund if we’ve already allocated resources such as a vehicle and driver.

b. Refund Eligibility

Refunds are subject to eligibility and service conditions, including:

• Double or excess payments (e.g., paying INR 30,000 twice for the same invoice)
• Cancellations within the permissible time frame (e.g., 24 hours before dispatch)
• Services not rendered due to our operational failure (e.g., failure to pick up a consignment)

Non-refundable charges, such as administrative fees and taxes, will be deducted from the refund amount. Refer to our Payment & Refund Policy for detailed terms.

c. Refund Process

Approved refunds will be processed within 7-10 working days to the original mode of payment. Customers will be notified via email once the refund is processed, along with a transaction reference number.

7. Prohibited Items

Fastrack Prime does not accept certain items for shipping to ensure safety, legality, and compliance with regulations. This section lists prohibited items and the consequences of non-compliance.

a. Prohibited Items List

The following items are strictly prohibited from being shipped through our services:

• Explosives, firearms, and weapons (e.g., fireworks, guns, ammunition)
• Narcotics or illegal substances (e.g., drugs, controlled substances)
• Perishable goods without prior approval (e.g., fresh produce without refrigeration)
• High-value goods without insurance (e.g., gold, jewelry valued above INR 5,00,000)
• Hazardous materials without proper declaration (e.g., flammable liquids, toxic chemicals)
• Counterfeit goods or items violating intellectual property rights

Customers must declare the nature of their goods accurately at the time of booking. For example, if a shipment contains chemicals, you must provide the Material Safety Data Sheet (MSDS) and ensure compliance with hazardous goods regulations.

b. Consequences of Non-Compliance

Fastrack Prime reserves the right to inspect consignments and take the following actions if prohibited items are discovered:

• Reject the shipment and return it to the customer at their expense
• Report the shipment to the appropriate authorities (e.g., police, customs)
• Hold the customer liable for any fines, penalties, or legal actions resulting from the shipment

For instance, if we discover undeclared narcotics in a shipment, we will report it to the authorities, and the customer will be responsible for any legal consequences.

8. Privacy

Your privacy is important to us. This section summarizes how we handle your data in accordance with our Privacy Policy.

a. Data Collection

We collect only the information necessary to deliver our services, such as:

• Contact details (e.g., name, email, phone number)
• Shipping details (e.g., consignor/consignee addresses)
• Payment information (e.g., bank details for invoicing)

For example, we need your address to deliver a shipment and your email to send you a delivery confirmation.

b. Data Protection

We are committed to protecting your data and will never sell, rent, or misuse it. Our data protection practices include:

• Using secure servers and encryption (e.g., SSL/TLS for data transmission)
• Limiting access to authorized personnel only
• Complying with applicable laws, such as the Digital Personal Data Protection Act, 2023 (DPDP Act)

Refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

c. Third-Party Sharing

We may share your data with third parties (e.g., courier partners, payment processors) only to fulfill our services. All third parties are bound by strict confidentiality agreements and comply with data protection laws.

9. Intellectual Property

All content on the Fastrack Prime website is the intellectual property of Fastrack Courier & Cargo. This section outlines our rights and your responsibilities regarding our intellectual property.

a. Ownership

All content on the website, including but not limited to the following, is owned by Fastrack Courier & Cargo:

• Logos and trademarks (e.g., the Fastrack Prime logo)
• Designs and layouts (e.g., website design, user interface)
• Text and graphics (e.g., service descriptions, images)

This content is protected by applicable intellectual property laws, including the Trademarks Act, 1999, and the Copyright Act, 1957 in India.

b. Restrictions on Use

Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited. This includes:

• Copying our logo or website design for commercial purposes
• Using our content without permission (e.g., republishing our service descriptions)
• Modifying or creating derivative works from our content

For example, you may not use the Fastrack Prime logo on your website or marketing materials without our written consent. Violation of this clause may result in legal action to protect our intellectual property rights.

c. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to our services. This license does not permit you to modify, reproduce, or distribute our content without permission.

10. Modifications to Terms

Fastrack Courier & Cargo reserves the right to update or modify these Terms at any time to reflect changes in our business practices, legal requirements, or industry standards.

a. Notification of Changes

Updated Terms will be posted on our website with a revised "Effective Date." We may also notify you of significant changes via email or through a notice on our website. For example, if a new regulation requires us to update our liability terms, we will post the updated Terms and inform you accordingly.

b. Acceptance of Changes

Continued use of our services after the posting of updated Terms constitutes your acceptance of the revised terms. If you do not agree with the updated Terms, you must discontinue using our services.

We encourage you to review these Terms periodically to stay informed of any changes. If you have concerns about the updated Terms, you can contact us for clarification.

11. Governing Law

These Terms are governed by the laws of India, and any disputes will be resolved in the courts of Ankleshwar, Gujarat. This section outlines the legal framework for our agreement.

a. Applicable Laws

These Terms are governed by the following laws of India:

• The Indian Contract Act, 1872
• The Carriage of Goods by Road Act, 2007
• Other applicable regulations, such as GST laws and data protection laws

All disputes arising from these Terms or the services provided by Fastrack Courier & Cargo will be subject to the exclusive jurisdiction of the courts of Ankleshwar, Gujarat.

b. Dispute Resolution

In the event of a dispute, the parties will first attempt to resolve the matter amicably through negotiation or mediation within 30 days. If the dispute cannot be resolved, either party may approach the courts of Ankleshwar for resolution.

For example, if there is a disagreement over a shipment’s delivery terms, we will attempt to resolve it through discussion before escalating to legal proceedings.

c. Legal Costs

The customer agrees to bear the legal costs incurred by Fastrack Courier & Cargo in defending any claims arising from the customer’s breach of these Terms, if the court rules in favor of Fastrack Courier & Cargo.

12. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

Fastrack Courier & Cargo
Plot No. 149/29, GIDC Estate, Near Notified Area Office, G.I.D.C., Ankleshwar-393 002, Dist. Bharuch, Gujarat, India

We are committed to addressing your concerns promptly and will respond to your inquiries within 2 working days.